50. Chapter 4: The employees The remaining 14 per cent use a different (electronic) system. A lot of effort and attention goes into ensuring that information is processed rapidly following accident registration. Thirty three per cent of all production units register accidents within 24 hours; 76 per cent do so within 72 hours. In 86 per cent of our production units, responsibilities for accident registration have been clearly defined: making the safety engineer/ coordinator, medical services department or human resources department accountable. In the remaining units accident registration is the responsibility of the management team or a combination of the departments and individual roles mentioned above. The preparation of statistics for internal and external reporting systems is an important element of a critical management review. The accident statistics were used monthly or more frequently in 62 per cent of the production units. Based on this investigation we conclude that our accident reporting systems provide a sound basis for our reporting, although we also recognise the need to strive for further improvements. Safety performance Heineken aims to achieve continuous reductions in its accident frequency rate. This is our key safety parameter and consequently forms part of the Heineken World Class Manufacturing Programme. Our accident frequency rate decreased from 3.5 accidents per 100 FTE in 2003 to 3.2 in 2004 and 3.0 in 2005. Most accidents, around 48 per cent, still occur in the bottling department. Significant improvements have been achieved in our Africa Middle East and Americas regions, largely as the result of an increased focus on safety training and the use of personal protective equipment. In 97 per cent of our production units, employees have completed basic safety training, while 47 per cent of the units also organise and run regular refresher sessions. Intensive training and awareness programmes have been run in a number of locations, including Badr (Egypt) and Zywiec (Poland). In all production units, personal protective equipment has been provided to employees. Globally the use of personal protective equipment is more strictly controlled (in 88 per cent of the units the use of personal protective equipment is enforced, both for employees and contractors), and sanctions are frequently applied as the result of non-compliance (for example, in Beirut, Lebanon and Gitega, Burundi). In all, 68 per cent of our production units have applied sanctions in cases of non-compliance. Heineken N.V. - 2004/2005 Sustainability Report

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Heineken - Milieuverslag | 2004 | | pagina 52