50. Chapter 4: The employees
The remaining 14 per cent use a different
(electronic) system. A lot of effort and attention
goes into ensuring that information is processed
rapidly following accident registration. Thirty three
per cent of all production units register accidents
within 24 hours; 76 per cent do so within 72 hours.
In 86 per cent of our production units,
responsibilities for accident registration have
been clearly defined: making the safety engineer/
coordinator, medical services department or
human resources department accountable.
In the remaining units accident registration is
the responsibility of the management team or a
combination of the departments and individual
roles mentioned above.
The preparation of statistics for internal and
external reporting systems is an important element
of a critical management review. The accident
statistics were used monthly or more frequently
in 62 per cent of the production units.
Based on this investigation we conclude that our
accident reporting systems provide a sound basis
for our reporting, although we also recognise the
need to strive for further improvements.
Safety performance
Heineken aims to achieve continuous reductions
in its accident frequency rate. This is our key safety
parameter and consequently forms part of the
Heineken World Class Manufacturing Programme.
Our accident frequency rate decreased from 3.5
accidents per 100 FTE in 2003 to 3.2 in 2004 and
3.0 in 2005. Most accidents, around 48 per cent,
still occur in the bottling department. Significant
improvements have been achieved in our Africa
Middle East and Americas regions, largely as the
result of an increased focus on safety training and
the use of personal protective equipment.
In 97 per cent of our production units, employees
have completed basic safety training, while 47 per
cent of the units also organise and run regular
refresher sessions. Intensive training and
awareness programmes have been run in a
number of locations, including Badr (Egypt)
and Zywiec (Poland).
In all production units, personal protective
equipment has been provided to employees.
Globally the use of personal protective equipment
is more strictly controlled (in 88 per cent of the
units the use of personal protective equipment is
enforced, both for employees and contractors), and
sanctions are frequently applied as the result of
non-compliance (for example, in Beirut, Lebanon
and Gitega, Burundi). In all, 68 per cent of our
production units have applied sanctions in cases
of non-compliance.
Heineken N.V. - 2004/2005 Sustainability Report