3 4
INDEX
FOREWORD 5
ENVIRONMENTAL SUS TA INABILITY SOCIAL SUS TA INABILITY
3.1
Reporting basis
25
4.1
Reporting basis
39
3.2
Environmental policy and governance
25
4.2
Social responsibility policy
3.3
Dialogue with stakeholders
26
and governance
39
3.4
Energy
27
4.3
Dialogue with stakeholders
39
3.5
Climate
29
4.4
Alcohol
40
3.6
Water
30
4.5
Employees
43
3.7
Raw materials used in brewing
33
4.6
Safety
44
3.8
Packaging
34
4.7
Health
45
3.9
Co-products and waste
35
4.8
Human rights
46
3.10
Chain responsibility
36
4.9
Integrity management
48
3.11
Incidents
37
4.10
Heineken in the community
49
4.11
Chain responsibility
50
ANNEXES
1 Verification by KPMG Sustainability 52
1A Verifiers'assignment 52
IB Verification report by
KPMG Sustainability 52
2 Reporting basis 54
3 Selected financial results 57
4 Index of GRI indicators 62
5 Worldwide environmental
data overview 66
6 Operating companies 68