3 4 INDEX FOREWORD 5 ENVIRONMENTAL SUS TA INABILITY SOCIAL SUS TA INABILITY 3.1 Reporting basis 25 4.1 Reporting basis 39 3.2 Environmental policy and governance 25 4.2 Social responsibility policy 3.3 Dialogue with stakeholders 26 and governance 39 3.4 Energy 27 4.3 Dialogue with stakeholders 39 3.5 Climate 29 4.4 Alcohol 40 3.6 Water 30 4.5 Employees 43 3.7 Raw materials used in brewing 33 4.6 Safety 44 3.8 Packaging 34 4.7 Health 45 3.9 Co-products and waste 35 4.8 Human rights 46 3.10 Chain responsibility 36 4.9 Integrity management 48 3.11 Incidents 37 4.10 Heineken in the community 49 4.11 Chain responsibility 50 ANNEXES 1 Verification by KPMG Sustainability 52 1A Verifiers'assignment 52 IB Verification report by KPMG Sustainability 52 2 Reporting basis 54 3 Selected financial results 57 4 Index of GRI indicators 62 5 Worldwide environmental data overview 66 6 Operating companies 68

Jaarverslagen en Personeelsbladen Heineken

Heineken - Milieuverslag | 2002 | | pagina 5