2
TOWARDS SUS TA INABILITY
1
THE HEINEKEN COMPANY
ECONOMIC SUS TA INABILITY
1.1
Profile
9
2.1
Reporting basis
17
1.2
Vision of sustainability
10
2.2
Economic policy and governance
17
1.3
Corporate governance
10
2.3
Dialogue with stakeholders
17
1.4
Heineken values and principles
13
2.4
Key Figures
18
1.5
Dialogue with stakeholders
14
2.5
Risk management
20
1.6
Our commitment
15
2.6
Quality assurance
21
2.7
Code of conduct
22
2.8
Customer and consumer relations
23
