Contents
Water, a strategic natural resource
Preface 4
The Heineken Company 6
The organisation of environmental management 8
Vision on sustainable development and social responsibility 8
The Heineken Company Environmental Policy Statement 10
Strategy and targets 10
The organisation of environmental management 11
Heineken's environmental management cycle 13
The implementation of environmental management systems
at the European operating companies 17
Environmental investments and savings ïg
Product-oriented environmental management ïg
Environmental reporting 20
Stakeholder relations 26
European environmental performance 28
Water consumption 34
Energy consumption 38
The emissions from the European production facilities 45
Wastewater produced by the European production units 50
Packaging 51
Noise and odour nuisance at the European production units 52
By-products and solid waste from the European
production units 53
Incidents 55
Preview 56
Annex 1
Annex 2
Annex 3
Annex 4
Annex 5
Verification Statement KPMG Environmental Consulting 57
Basis of reporting 58
Glossary 61
Data overview 62
Overview of European operating companies 64